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FAQs
My DPD tracking code doesn't work
The tracking code is generated when the order is placed. However, this code is not activated until the package has been picked up and processed by DPD. This can sometimes take a few days. Therefore, the code does not work immediately. If you see this message, please try again later.
The online payment method isn't working for me. What can I do?
Not everything is perfect. The same goes for online payments. Sometimes it just doesn’t work.
Please check to see if the amount has been debited from your account after all. Sometimes the system sends the error message too quickly.
As an alternative, you can simply pay using the good old-fashioned bank transfer. Transfer the invoice amount to:
Stichting GHU
IBAN: BE65 9050 4133 0996
Please include the order number
If you received an email about the failed order, you can use the order number from that email; you don’t need to create a new one.