Refund and Return Policy

Overview

Our return and refund policy allows for a 14-day return period. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Other non-returnable items:

  • Gift Cards

  • Downloadable Software Products

  • To process your return, we need proof of purchase.

There are certain situations in which only a partial refund will be issued:

  • Books with obvious signs of use
  • Data storage media such as CDs, DVDs, or software that has been opened.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not attributable to our error.
  • Any item returned more than 14 days after delivery.

Refunds

As soon as we receive and inspect your return, we will send you an email to let you know that we have received the returned item. We will also notify you whether your refund has been approved or denied.
If your refund is approved, it will be processed and the amount will be automatically refunded to your credit card or original payment method within 14 days.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again first.
Next, contact your credit card company; it may take a while for your refund to be officially posted.
Then, contact your bank. There is often a processing time before a refund is posted.
If you’ve done all of this and still haven’t received your money, please contact us using the contact form on our website.

Special Offers

Only full-price items can be returned. Sale items are not eligible for return.

Exchange

We only replace items if they are defective or damaged. If you would like to exchange an item for the same item, please send us a message using the contact form at the bottom of our website. We will then send you a return label, after which you can drop off the package at a DPD drop-off point.

Sending Returns

To return your product, please send it to the address listed on the “About Us” page.
You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from it.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning higher-priced items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

Please contact us via the contact form if you have any questions about refunds and returns.